First off, understand your customers’ needs and develop services that are matched to them. Don’t forget to divide your time and be sure to support existing clients while you look for new work. Next up, offer brilliant customer service. Research shows most customers walk away because of bad customer service. Remember to make the most of your networks. Successful businesses will be quick to admit word of mouth is the source of a lot of their customers. Lastly, make use of social media. It has undoubtedly revolutionised the way customers and businesses can share information and have conversations.