Roger Simpson

With over 35 years’ industry experience, Roger Simpson is recognised as Australia’s #1 Authority on customer ROI in the retail industry and as a global expert on staff coaching, customer service and selling skills.

His company, The Retail Solution, has delivered training and coaching programs to retail clients in nearly 30 countries around the world, with most experiencing sales increases well in excess of 100%. The success of these powerful and dynamic programs is due to the focus on increasing the productivity of people which grows sales and increases service levels long term.

A key outcome of all The Retail Solution’s work is giving clients the ability to implement the learning points immediately upon return to their workplace and keep it going into the future. This drives immediate and long term results.

The Retail Solution’s clients are spread across the retail specter and include, The Beechworth Bakery, BP, Cibo Espresso, Ferguson Plarre, Donut King, Michel’s Patisserie, Jo Mercer Shoes, Chemmart, Terry White, Capital Chemists, The Just Group, Kathmandu, Civic Video, Cibo Espresso, Ritchies IGA Supermarkets & Liquor, Bedshed.

Roger and his team are passionate about creating great customer service and a triple win for retailers, staff and customers.